Shop Policies

**PLEASE READ THE SHOP POLICY CAREFULLY. BY PLACING AN ORDER YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.**

ENAMEL PIN GRADING: 

There is no such thing as a "perfect" pin since enamel pins are handmade, so all enamel pins will have some degree of imperfections present (and by purchasing an enamel pin from this shop, you're accepting that fact). Grade is determined by the severity and number of imperfections. Standard (A) grade pins may have 1-2 small imperfections in non-major areas of the pin, which will be unnoticeable unless you're looking up-close. B grade pins will have imperfections that are more noticeable, and are sold at a discounted price to compensate. C grade/Seconds pins will have large imperfections or outright damage, and are sold at a larger discount than B grades.

Examples of common defects and imperfections:

  • Scratches in the plating, enamel, or screenprinting
  • Specks such as dust or glitter caught in the surface of the pin
  • Bubbles in enamel
  • Underfilled or overfilled enamel sections
  • Tarnish or oxidization on plating
  • Scuffs/dirt marks
  • Color variations
  • Misaligned screenprinting
  • Loose/wobbly posts
  • Miscolored enamel

Examples of Seconds-grade imperfections:

  • Posts broken off or missing
  • Missing enamel
  • Deep gouges or chips

 

SHIPPING INFORMATION:

  • Choice of shipping options on checkout. Shipping costs are determined by Canada Post and UPS. Once sent, packages are out of my hands and I can't influence their speed or anything else about them.
  • Shipping times are longer than usual due to the pandemic. Please be patient.
  • For non-Canada orders, customs fees and/or VAT might be charged when you receive your package, depending on your country. Please be aware of your country's import laws. You are liable for whatever fees your country charges to import packages, and if your order is returned to me due to failure to pay a charge or tax, you will not be refunded.
  • Shipping is unavailable to some locations. Please check the status of your country prior to ordering (and/or DM me to ask) if you think your country might have restrictions. Orders I can't ship will be refunded.

FAQ: 

Q: If my item did not arrive although it was dispatched, am I allowed to ask for a refund or a replacement?

A: The shop is ultimately not responsible for any lost packages after concrete proof (valid tracking number or any picture of your fully paid parcel) is given. This policy is to avoid fraudulent cases whereby a person may receive the item but file a claim to have not, so they can get a free product. It is the shop's right to protect itself from such cases, thus, after it has been dispatched with proof, any circumstances of damage or loss of parcel through the delivery process will not be liable to the shop. However, please report such cases to the shop if they do happen, and if there's anything within our power to help you with we'll be happy to do so!

 

Q: If my parcel/item arrives damaged, can I ask for a replacement or refund?

A: If the product was free of damages when it was dispatched, and your parcel was damaged by the courier company, the shop is NOT liable for the damages. However, please report such cases to the shop if they do happen, and if there's anything within our power to help you with we'll be happy to do so!

Please note that products that were purchased at a discounted price because of existing damage or defects (such as pins below standard (A) grade and test prints) will always be clearly marked as such, and thus are not eligible for any type of complaint, claim, or refund based on the condition of the product.

 

Q: I ordered my product(s) a while ago. Why hasn't it shipped/arrived yet? I'm tired of waiting. Can I get a refund from the shop?

A: In the case whereby the parcel takes a long time to arrive or does not arrive at all, the shop checks the date of when it was dispatched. If the parcel was dispatched within 20 working days of the day the item(s) in the order became available and ready for dispatch by the shop (ie, received from the manufacturer, graded, packaged and placed in-stock in the shop), then the shop is NOT liable for the inefficiency of the courier service. It is only liable IF the item was clearly dispatched AFTER 20 working days of the item(s) becoming available and ready for dispatch by the shop. Is this unlikely scenario, you may be given a refund, if you choose.

 

Q: I decided after ordering that I don't like your policies/am tired of waiting for my order to arrive/changed my mind/etc, and I want to file a claim with PayPal(or other service) to force you to refund my money. How about that?

A: Since you agreed to the policies on this page when placing your order, complaints about the policies are not valid and any claims for refunds placed against the shop will be immediately fought and refuted with this fact as proof. Not only will you NOT get your money back by doing this, you will get yourself blacklisted by both this shop and all shops that are part of the same community as this one. The community is large, and yes, we share a blacklist between us. So just don't do it.

 

PRE-ORDER POLICY: 

If you ordered a pre-order item (either by itself, or combined with in-stock items) and your parcel does not ship or arrive for a long time, the shop will not be able to entertain any request or claim for a refund, as every pre-order item description clearly states that pre-ordering requires waiting for the item to be manufactured before it becomes available for the shop to dispatch. If there are in-stock and pre-order items in the same order, the parcel will only ship when the pre-order item(s) becomes available and ready for dispatch. If you don't want to wait for your pre-order item(s) to become available to receive the rest of the items in your order, place a separate order for those.